FAQs

FAQS

How long does it take to process my order?

All items take about 24 - 48 hours to process before shipping and will ship within 2-3 business days if in stock. If not, the item will be handmade and mailed to you in 4-8 weeks. Orders are handled in the order they are received, subject to item availability and credit card verification. If there are any problems with your order, OLOORI will contact you through email.


What method of payment is accepted?

Visa, MasterCard, Discover, American Express, PayPal, Amazon Pay, and Apple Pay are all accepted payment methods.


Do you offer complimentary shipping?

We currently provide free shipping on all orders of $300 or more within Canada


Do you offer international shipping?

Yes! International shipping is available. The delivery cost will be determined automatically during the checkout process.


Is there a warranty on my product?

We are currently unable to provide warranties for your OLOORI product. However, if you have any problems with your item, please contact us and we will assist you. Your satisfaction with your OlOORI piece(s) is very important to us!


  1. hat is OLOORII and what does it specialize in?

    • OLOORII is a brand specializing in handmade beaded products, including beaded bags, tops, and accessories.
  2. How are OLOORII beaded products made?

    • Our beaded products are meticulously crafted by skilled artisans who hand-string each bead to create unique and high-quality pieces.
  3. Can I customize a beaded product with specific colors or patterns?

    • Currently, we offer a curated selection of designs, but we're working on introducing customization options in the future.
  4. How do I care for my beaded handbag or accessory?

    • To ensure longevity, avoid contact with water, prolonged sun exposure, and sharp objects. Handle your handbag with care to maintain its shine.
  5. Do you offer international shipping?

    • Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination.
  6. What payment methods do you accept?

    • We accept various payment methods, including major credit cards and secure online payment options.
  7. Can I return or exchange a product if I'm not satisfied?

    • We currently do not offer returns or exchanges. Please review product details and contact us with any questions before making a purchase.
  8. How long does it take to process and ship an order?

    • Order processing can take up to 30 days. Shipping times vary based on the shipping method selected.
  9. Are OLOORII products available in physical stores or only online?

    • Currently, OLOORII products are available exclusively online through our website.
  10. What makes OLOORII's beaded products unique?

    • Our products stand out for their handmade craftsmanship, attention to detail, and the use of high-quality materials.